Key Responsibilities:

• Review, develop and implement ground services procedures to:
• Adhere to regulatory requirements
• Improve ground efficiency and customer service
• Maintain the operational manuals to ensure compliance with the requirement of the Air Navigation Order, IATA Operational Safety Audit (IOSA) and Star Alliance Core Values. 
• Provide input / advice on ground services procedures in various situations, such as: 
• Enquiries from stations and other departments on passenger handling
• Input on codeshare and interline agreement for section on ground services.
• Delay Occurrence Committee (DOC) Meetings
• Star Alliance Core Value Co-owner for (airport operations)
• Handle Stationery inventory issues with Commercial Supplies for STRA and some SMAZ items
• Review and update the content on SIA's website for pages on baggage, visas and Immigrations, special assistance, customer commitment, flight disruption statement, Changi airport and counter check-in.

Requirements

• Bachelor's degree in any discipline.
• Experience in airport and airline operations preferred
• Good writing skills
• Ability to grasp concepts and situations quickly
• Logical thinking with the ability to carry out scenario planning
• Attention to detail
• Good interpersonal and communication skills